faq

frequently asked questions?


1. What kind of warranty does a Li’l Hauler have?
2. Can I return my purchase if I’m not satisfied?
3. How long will a Smitty’s Li’l Hauler Wagon last?
4. Can I buy accessories for my Li’l Hauler Wagon?
5. I live in the United States can I buy a Smitty’s Wagon?
6. Is shipping & handling included in the price of the wagon?
7. Duty & Freight Charges?
8. Can I Cancel my Order?


1. What kind of warranty does a Li’l Hauler have?

Answer: The Smitty’s Li’l Hauler is a very unique and very strong wagon. It is our belief that if anything will go wrong with one of our wagons it will happen very soon after purchase. This seldom happens andwhen it does it will be fixed or replaced free of charge within 14-day’s of original purchase depending on the situation.

Smitty’s Wagons will be responsible for all manufacturing defects. If the problem is due to abuse or neglect it is the customers responsibility to pay for repairs needed. All repairs are at the discretion of Smitty’s Wagons Inc.

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2. Can I return my purchase if I’m not satisfied?


Answer:
Yes you can return your purchase for a full refund provided the following:

It is in perfect resell able condition.
There is no damage to the unit.
It does not appear to be used.
Unit is returned in it's original packaging unopened.

All this criteria must be met before we are obligated to take back the unit we will still have the right of refusal. We feel when you purchase or receive your product you will have adequate time to make a decision if you wish to keep it or return it. This must take place within the 14-day time frame.

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3. How long will a Smitty’s Li’l Hauler Wagon last?

Answer: A Smitty’s Wagon is a very specialized build. We have been in business for 25years, our customers are continuously telling us that they purchased a wagon when we first opened and that their wagon is as good as the day they bought it.

The Smitty’s Wagon is strong reliable and trouble free. It is not indestructible, but they are resilient if cared for properly and not neglected or abused.

Like all things you must care for your purchase in order for it to last. We try and equip our wagons the best we can for the world they will be used in. The rest is up to you the owner to see to it that the wagon is cared for. A Smitty’s wagon because of its sturdy design should last a lifetime if properly maintained.

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4. Can I buy accessories for my Li’l Hauler Wagon?

Answer: Yes you can buy accessories please refer to the website for options and pricing. Keep checking in from time to time to see what we have new for your Li’l Hauler.

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5. I live in the United States can I buy a Smitty’s Wagon?

Answer: Yes we will be happy to sell you a Li’l Hauler. We ship across North America including all 50 States all the time.

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6. Is shipping & handling included in the price of the wagon?

Answer: Shipping & handling is not included in the purchase price. The shipping price will be determined on the location of your residence. This holds true if you live in Canada or the United States.

NOTE: TO RESIDENCE OF THE UNITED STATES.

As a resident of the United States you must be aware of the currency difference between our two countries. All charges will be billed in Canadian dollars and will convert into U.S. dollars on your credit card statements. This conversion will most likely always be in your favor as the Canadian dollar is worth less then your American dollar. Currency rates change daily and are set by your financial institution they are not set by Smitty’s Wagons.

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7. Duty & Freight Charges?


Answer:
As explained in paragraph 6 the shipping charges are the responsibility of the customer. If you live with in Canada there are no duty charges associated with your order.

If you live within the United States there are duty charges associated with your order. These charges are enforced by U.S. Customs and are not enforced or the responsibility of Smitty’s Wagons.

If you order a Smitty’s Wagon from within the United States you may receive a phone call from the U.S. Customs office.

U.S. Customs will want to confirm your shipment and if you wish to accept the customs/duty charges associated with your shipment. If you are a residential customer purchasing a Smitty's Wagon, you may be required to provide futher information, this will enable U.S. Customs to confirm the persons with the U.S. address provided for delivery as well as the purchase. All the information collected is kept confidential and is not shared with any outside companies or agencies.

If you are a company purchasing a Smitty's Wagon you may be required by U.S. Customs to provide further information. All these information requirements are enforced and must accompany your order at the border otherwise your shipment may be declined and re-routed back to Smitty's Wagons.

If you do not receive a phone call from U.S. Customs, your shipment is trouble free.


8. Can I Cancel my Order?

Answer: On all orders not yet shipped, you will receive a full refund.

On all order cancellations that have shipped their will be a 15% restocking fee that will be deducted from your refund total.

Please Note: Shipping & Handling fees will not be refunded.

9. How is a Smitty's Wagon different from the others?

Answer: A Smitty's Wagon is a unique wagon. How we are different from our competitors is simple! We offer you the best value for your hard earned dollar. Let us explain: We feel that no other wagon can compare to a Smitty's Wagon in-terms of over all design and craftsmanship our wagons are built right the first time. We have gone through many years of trial end error to bring you the wagon that is sold today. We will continue to expand upon our wagons to improve them so that you get the best product possible.

    Some facts to consider?
  • You will find no plastic operating parts on a Smitty's Li'l Hauler anywhere!
  • All running gear parts of made of solid steel not tubular steel!
  • All mechanical parts are made of solid steel!
  • Every necessary part is professionally welded together by our own wagon technicians!
  • A Smitty's Li'l Hauler is a work horse, they can hold & carry extreme amounts of weight if necessary!

10. Are Smitty's Li'l Haulers over priced?

Answer: You get what you pay for! We here at Smitty's Wagons feel that our product is the best bang for your buck! We take the wagon business very seriously, we do not produce poor quality wagons. If you are undecided we encourage our customers to look at some of our competitors products to compare. Only then can you fully appreciate the product Smitty's Wagons produces, almost every time a customer will return to purchase a Smitty's Li'l Hauler Wagon and feel proud they made the right choice.

We do not make claims to be the lowest priced wagon on the market, but we hold true to the belief that we are the best! Some people do not understand all the work that goes into building a fine wagon such as ours, all they see is the price but we know our product is worth every penny!

11. Customer Comments:

1.
I have a series 400 wagon which was purchased when I lived in London. I am a home daycare provider and it's great for taking the little ones back and forth on outings. I am now living in Orleans (near Ottawa) and several people at the child care providers association that I joined have asked me about my wagon and have expressed an interest in purchasing one. Would it be possible to obtain a brochure on the wagons that I could leave in the association office for reference? I am also interested in the cost to mail the pad and sleigh runners for this wagon to Ottawa for use with my own wagon, although the wheels go through the snow, sand wherever I go just fine. The wagon was originally purchased for use by my special needs child who could not walk. She is now 10 and still loves to ride in the wagon when we go out. Sharon Cunningham (Oleans, Ontario) Jan 2003

2. I just wanted to say that I am SO HAPPY with my new wagon. It handles so well, the kids adore it and like I said, it's seriously quite a "looker."
People are asking about it all the time and I am giving them your digits. Hopefully it'll turn into some business for you guys- you definitely know what you're doing. Thanks so much for the great and super fast craftsmanship...very pleased indeed! Julie Coleman (Toronto)
Nov 2009

3.
I would like to say I own a Series 200 Smitty's Li'l Hauler. It is now 17 years old and is just like new. I enjoyed it so much I purchased a Series 300 for my daughter and grandson. My wagon will now be going through a second generation without a hitch and my daughters family will be starting a new journey with theirs. They truly are the best you can buy thank you. Mike Overdulve (London) Dec 2009

4
. Your wagon arrived as promised and I wanted to thank you for such an amazing product! The wagon went together in a matter of minutes (took me longer to find tools than build it) and looks AMAZING!!! Wanted to wish you and your company employees MERRY CHRISTMAS and HAPPY NEW YEAR!!! I know you made mine a great one! Thanks again. Curt Warkentin (Saskatoon) Dec 2009


5. We got our wagon on Friday, and have already taken it for a walk, and it is fantastic!!! :) The kids love it, and can't wait to go for a walk again tomorrow.
Now that I have it, I realized that I would like to order the protective cover for the wagon, and the canopy kit. Thanks again, the wagon is great! Kristin Ward (Sioux Lookout) Mar 2010

6. I got the wagon and it is rolling. It is really big...I am look forward to seeing my 15 month old grandson in it, I will give him a ride in the neighbouring forest. Luckely we live in the country, far from narrow sidewalks. Very good design and well constructed! Keep up the good work! I am proud of it, mainly because it is made in Canada. Normand Lefebvre (Contrecoeur, Québec) Mar 2010

 


AT SMITTY'S WE KNOW WE'RE NOT THE ONLY TOY WAGON AVAILABLE, BUT WE'RE THE BEST!

Business Hours: Mon- Fri- Sat : By appointment only. Please call or e mail for appointments or to place an order.
Sunday: Closed